There may any number of reasons for why the video is not working. If a video is required for your class, you can take the steps listed below. Otherwise, you can contact Student Tech Support for further assistance.
Video in Canvas Not Working
If your instructor has one of the videos embedded into a Canvas page and there is an error, you may need to access the video directly instead. If the video is from our Streaming Video Databases, then you can access the video by doing a search in OneSearch using the title of the video. Click on the correct record and the link provided. If accessing the video from off campus, you may need to log in using your MyGiant login credentials.
If a video within the COS database is not working, please contact the COS Library.
If a video is not from any of our Streaming Video Databases but another source and you are having problems, you can go through any of the steps below, contact your instructor, or contact Student Tech Support.
Other Steps to Take
You don't need to follow all of these steps or in any order. These are only some suggestions.
- Update your Web Browser (Firefox, Safari, Chrome, Edge, etc.) to the latest version.
- Refresh the page.
- Close any extra open tabs in your Web Browser.
- Try opening a Web Browser in incognito mode.
- Clear your cache and cookies in your browser (this can be accessed usually in the settings of your Web Browser).
- Try a different Web Browser.
- Check Internet connection.
If you are still experiencing problems, you can contact the Student Tech Support during its open hours in person, phone, or email.